OUR RETURN POLICY
If for whatever reason you are not satisfied with our product, please call our offices at 888-485-1061 or email us at sales@fashionnizta. com to obtain a Return Merchandise Authorization number and follow the steps provided by our customer sales associates to return purchased item(s). You will only pay for return shipping and insurance fee.
Please note to be eligible for returns, items must be in original purchased condition, unworn and with all documentation and all original tags attached.
The return must also be received in our showroom within 15 days from when the order was delivered to you.
Please allow up to 2 weeks for your refund to be processed.
Items over US$3,500.00 will incur a 20% restocking fee as they are all custom orders.
Items that were purchased through our layaway program cannot be returned for a refund, only store credit or exchange as these items are reserved for customers for an extended period of time and cannot be sold.
Items that were upgraded from previous orders are eligible to be returned within the 15 days from the delivery date of the first order.
Please note, special orders are not refundable.
Watches are high ticket items with very low mark ups. When watches are shipped they are shipped as in ‘New – Unused Condition’. Once worn, they are considered to be pre-owned watch. We cannot grant returns on watches. We can only provide store credit. Watches that are sold as pre-owned are subject to 20% restocking fee.
If you have a custom request, it can only be returned for store credit only as we cannot restock these items after customization.